Frequently Asked Questions

Welcome! This page covers common questions about our photo booth experiences, including booking, customization, and event logistics. If you don’t see what you’re looking for, feel free to reach out to us at howdy@countdowncityco.com and we’ll be happy to chat.

  • To get started, fill out the inquiry form on our website with a few key details about your event. We’ll follow up with a custom quote based on your needs. Once you’re ready to move forward, a signed contract and retainer will secure your date.

  • We recommend booking as soon as your event date is set, especially for peak seasons. Availability is limited and dates are secured on a first-come basis once a contract and retainer are received.

  • Yes. You’re welcome to move forward with booking a standard package to reserve your date. Event details such as venue location and start time can be updated later as they’re finalized.

  • Absolutely. We’re happy to coordinate directly with planners, venues, and other vendors to ensure a smooth experience.

  • Retainers are non-refundable and reserve your event date and our availability. Full cancellation and rescheduling details are outlined in the contract.

  • Yes, while we do offer digital booth options, all of our print packages offer physical prints.

  • Unlimited sessions means guests can use the photo booth as many times as they’d like during your rental period. Unlimited prints means every guest included in a photo session receives their own printed copy. Unlimited digital sharing allows guests to send their photos via text, email, or social media instantly, as long as the booth has access to a strong and reliable WiFi connection.

  • Digital galleries are typically delivered within 24 hours of the event.

  • Yes! Pictures are taken with a DSLR camera and printed by a high quality commercial dye sublimation printer using archival quality photo paper. High quality digital files are also shared with you at the end of the rental period via an online gallery.

  • Yes. All packages include digital access to photos, with sharing options available during the event and a gallery provided after the event.

  • Customization options vary by package and may include photo overlays, branding or monograms, backdrop selection, and digital sharing experiences. We’ll review available options with you when building your package.

  • Yes. Our design team will connect with you about 30 days before your event to begin the design process. You’ll receive a short questionnaire to help us understand the look, feel, and details of your event. From there, we’ll develop a set of initial design options for you to review and refine. We’ll continue iterating until the final template feels just right for your celebration.

  • Our professional attendants handle all aspects of the photo booth experience, including setup, breakdown, and on-site support during your event. They assist guests with using the booth, keep everything running smoothly, and help create a seamless experience from start to finish.

  • We include complimentary early setup with every booking. We typically arrive as early as the venue allows, and contractually no later than one hour before your scheduled service start time. The booth remains idle until your service time begins.

  • No. Setup and breakdown time are automatically built into your reservation and do not reduce your scheduled service hours. Setup begins prior to your rental start time, and breakdown begins once service concludes. If you need the booth to remain in place longer without active service, discounted “idle hours” can be added to your package.

  • There is no travel fee for events within San Antonio. Events outside the area may require a travel fee. Reach out with your event location and we’ll be happy to provide a custom quote.

  • An 8'L x 8’W x 9’H area for the photo booth and backdrop. Other photo booth options can occupy a smaller foot print but we recommend to dedicate the same spacing to comfortably accommodate your guests. In regard to power, our photo booths require a 110V, 15 amps, 3 prong outlet from a reliable power source within 15 feet (along a wall) of the setup area. We know it sounds complicated, don’t worry, its technical jargon for a very standard electrical outlet that most venues and homes should have.

  • Yes, outdoor setups are possible for an additional premium. All outdoor bookings are weather-dependent and require appropriate coverage, such as a tent or overhead awning, to protect equipment and ensure a smooth experience.

  • Whenever possible, yes. While advance notice is always appreciated to prepare staffing, we can often accommodate additional service hours on-site. Availability will depend on staff scheduling and event logistics.

  • Yes! We are licensed and insured and are available to provide a copy to your venue if requested.

  • We have a wide selection of photo booth props for you to choose from and offer custom prop production services. Visit the following link to view our current inventory.

  • We have a wide selection of photo booth backdrops for you to choose from and offer custom backdrop production services. Feel free to view our available back drops at the following link.